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Frequently asked questions

General

What is Passingdoor?

Passingdoor is the new real estate marketplace connecting sellers and buyers directly. Anyone can sell, buy or do both without the friction of traditional real estate.

Homeowners can freely explore their home sale at any time with no upfront costs, risk or commitment. Simply list your home in minutes and instantly see buyers who are interested in your home. List your home here.

Buyers get access to exclusive homes before they hit the market, skip the bidding wars and buy their home without a middleman. Browse Passingdoor homes here.

Where does Passingdoor operate?

Passingdoor's marketplace is currently live in Auckland. Passingdoor will launch in other major New Zealand cities in the first half of 2023, and in Australian cities starting second half of 2023.

What are off-market homes?

Off-market homes are properties that are for sale but not advertised through a traditional marketing campaign. Buying and selling off-market is perfect for those not in a rush and curious to test the market with no commitment.

Is Passingdoor a real estate agency?

No. Passingdoor is a peer-to-peer marketplace that connects home seller and buyers. We empower you with the tools and support to transact directly with other parties.

If I use an agent, can I still use Passingdoor?

Yes. You can choose to work with an agent at any time during the process while using Passingdoor.

We encourage you to start with Passingdoor as early in your journey as possible. You can test the market at your own pace without making any commitments. Many of our customers are at the start of their journey.

How does Passingdoor protect my privacy?

When you use Passingdoor, your private information like your full name, street address and contact information are securely stored and not visible to other users.

How do I get product support?

For general enquires, you can reach us via Live Chat or Phone.

For priority support, sign in to the App, head to "My Profile" and press ( ? ) to contact us.

Sellers

How do I list my home on Passingdoor?

Listing your home on Passingdoor is free and takes just minutes. Click here to create your home profile, add some photos, and you're all set! You can start to explore your home sale, contact buyers, and find potential new homes.

How do I reach the most number of potential buyers?

Adding photos of your home is the best way to rank higher in buyers' feeds. A picture is worth a thousand words, and our algorithm prioritises listings with photos over ones with none. If you don't have existing photos of your home, you can easily snap some pictures with your phone when creating your profile.

When is the ideal time for me to start with Passingdoor?

We love to help customers who are at the start of their journey and encourage you to use Passingdoor as early as possible to gain exposure to the market at your own pace.

I'm ready to make an offer on a new home, what should I do?

Once you're ready to make an offer, ask for the other party's details through our secure in-app chat. Contact your solicitors for legal advice and have them draft up the Sales and Purchase agreement.

For help during any part of the process, contact us on +64 9 922 6858

Can Passingdoor help with my mortgage when selling and buying?

Yes. Our mortgage partners are here to help you bridge or refinance to buy your dream home, whether that home is on Passingdoor or another site like TradeMe. It's all part of our service; we're with you on your journey every step of the way.

Do I need to list with an agent to use Passingdoor?

No. Passingdoor is a peer-to-peer platform, meaning you can transact directly with other parties.

Buyers

How do I tour a home that's on Passingdoor?

To schedule a private tour, you can message the owner via the in-app chat or contact us on +64 9 922 6858

How do I make an offer on an Passingdoor home?

I need a mortgage to buy the home I want, can Passingdoor help?

Yes. Our mortgage partners can help you get a mortgage to buy your dream home, whether that home is on Passingdoor or another site like TradeMe. It's all part of the service and free for buyers.

I need to sell my home to buy, can I do both with Passingdoor?

Yes. You can sell and buy at the same time on Passingdoor's marketplace. Add your home and buying profile in minutes to instantly see a list of buyers for your home and new homes that match your needs. You can get started here

Where home sellers and buyers connect directly

Where home sellers and buyers connect directly

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